During the implementation of new hardware/technology we will provide an overview of the functionality and management of your switches to your nominated technical staff.
This will include accessing the management console, which may require a direct connection to the device with a laptop/cable, via a web browser using the IP address of the device, or via a cloud-based platform such as HPE Aruba Central.
Additional training required?
We respond promptly to requests for assistance, with an update on how to access a device or the associated settings that should be utilised on the laptop or tablet.
In some circumstances, normally when there is a change of staff, we return to site to perform update training and where possible (for free training) this is scheduled for a non-peak time.