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Support

Our support starts early in your project, with help/advice and then goes on long after the system has been fitted (we have worked with some clients since 2006).

We start by providing best advice and development plans, so that you know the available options and predicted costs.  We then fine tune your preferred scheme and prepare a fixed best price proposal.

Our support continues, with support agreements tailored to those that prefer the fastest service, with options to include loan hardware or guaranteed times.


Top Tip: Tell us what you need and we will create a customised support package

Planning

  • We recommend development plans, with estimated costs to help with budgeting
  • This gives you time to consider options and evaluate the technology prior to implementation
  • We visit you to help with planning to ensure you get the best advice
  • Fixed price solutions are provided so you always know what you will pay
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General support

  • On-site or remote dial-in options for maximum flexibility
  • Experienced engineers with various tools/testers
  • Loan equipment (when available) to maximise service availability
  • Quick response, as we understand that all issues need to be addressed promptly
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Networking support

  • Fast response from experienced engineers
  • Low cost annual support agreements for the best service levels
  • We look after the hardware warranty process
  • Loan switches including PoE to optimise system availability
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Wireless support

  • Check coverage or device access issues
  • Support agreement options
  • Rectify interference issues - channel selection or identify source of issue
  • Loan access points or point-to-point hardware (subject to availability)
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CCTV support

  • Removal/replacement of faulty IP cameras
  • Great value annual support contracts, includes management of warranty returns
  • Loan NVR or cameras to ensure recording of images
  • Ongoing assistance, camera cleaning and checking recordings
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inVentry support

  • Annual help desk maintenance & renewals
  • Access to on-line training materials
  • System updates and new features
  • Hardware renewal options
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Audio-Visual support

  • Flexible support contracts available
  • Engineering visits to identify issues or replace damaged cables
  • Supply of accessories such as bulbs or replacement remote controls
  • Hardware renewal options - such as upgrades to interactive panels
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Access control support

  • Annual maintenance support packages are available
  • On-site and remote dial-in calls to help identify/rectify issues
  • Experienced engineers
  • System updates and training