Warranty Process – HPE Aruba
If you have a support agreement with us, we will look after the whole warranty process with HPE and where possible quickly provide a loan product, to minimise network disruption.
HPE Aruba requires the issue to be logged verbally using their support helpline (information available on their website), asking questions to ensure the item is faulty, prior to the approval/despatch of a replacement unit.
They will request the part-code and the serial number of the product, together with a short description of the fault.
Top Tip: If the switch can be powered on, ensure it has the latest firmware
HPE Aruba may also ask you to perform some tasks and/or send over a copy of the device error (syslog) report.
When they accept the item is faulty, remove the rack mount kit, any transceiver and the power cable, keeping them safe for when your fit the new item.
Upon receipt of the replacement, you are responsible for arranging the return of the faulty item, with instructions included in the box.
