Hikvision warranty

We have selected Hikvision as our preferred manufacturer based on their portfolio of products, competitive prices and their three-year warranty for new NVRs and cameras.

3-year warranty for new cameras and NVRs

All new Hikvision cameras and NVRs have a three-year return-to-base warranty.

You will need to remove the item (cameras may be fitted at high level), send it away and then fit/configure the replacement.

If it is the NVR that has failed you will also need to re-configure the settings or pay a charge for our engineer to perform these tasks.

Topological’s support agreement?

For clients that have opted for our support agreement, we will come to site and remove the faulty item, send it to the supplier and then return to fit the replacement, with loan hardware (subject to availability) provided to optimise availability of your system.

We react quickly to clients with support agreements as we understand the importance of a security surveillance system.

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